Support

Ticket Properties

Tags: -leave empty for now 

Type: General Question (by default)

Priority: Low (by default)

Status: 

Pending- when agents are waiting for a confirmation 

Resolved- when we respond & resolve to the users' questions/ requests.

Role/Group: General (by default)

General Roles: 

MyBSF Account Holder (AH)

MyBSF Member

MyBSF Leader

BSFO Member (OM)

BSFO Group Member (OGM)

BSFO Leader

N/A

Agent: your name

Written language: English (by default)

Product: BSF Support (by default)