Support

Getting Started 10

• Getting started with BSF Online
• Create an Account
• Contact Information Opt Out
• Find a Group
• What if I cannot find a group?

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Account 10

• Time Zones
• Edit Profile and Account Settings
• Upload Profile Photo
• Mobile Phone Number Country Code
• Changing the Email associated with your Account

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FAQ 22

• Member - End of Study Year
• bsfonline.org Known Issues
• Switch Groups
• View Group Information
• Invite Friends

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Online Meetings 6

• Member - Video: Changes to Online Meetings
• Member - Online Meeting Link
• Visitors + Mini Study Attendees
• Test Computer or Device Audio in Zoom
• Change Languages in Zoom

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Website Updates 2

• BSF Online 3.X Updates
• New! Online Meeting Updates

FAQ 7

• OGL - Application Process
• OGL - Set up your Online Discussion Group
• OGL - View and Edit Group Information
• OGL - Add and Remove Online Group Members
• OGL - View Online Leaders Meeting Information

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Online Meetings 1

• OGL - Share Online Meeting Link

FAQ 4

• Leader - Recommend an Online Group Leader
• Leader - Email Group Function
• Leader - Transfer from Local or In-Person to BSF Online
• Leader - End of Study Year

Online Meetings 8

• Leader - Online Meeting Link
• Leader - View your Online Meeting Host License
• Leader - Host Link vs Participant Link
• Substitute Leader
• Leader - Set up your Online Meeting Host License

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FAQ 12

• OT - Set up your Online Leaders Meeting
• OT - View and Edit Leaders Meeting Settings
• OT/AOT - Approve an Online Group Leader
• OT - View OGL Leadership Application
• OT/AOT - Place a Replacement Online Group Leader

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Online Meetings 1

• OT/AOT - Online Leaders Meeting Co-Host

WordGo Agent Answers 48

• Agent Answer: Advancing days within the app
• Agent Answer: Other languages
• Agent Answer: Download App links
• Agent Answer: What can a Guide do that a Member cannot?
• Agent Answer: Duplicate ticket

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Latest feature updates! 6

• WordGo App Version
• Mark as Complete
• New Features! (July 2022)
• Group Guide Training
• Delete Account

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Account Creation and Logging In 7

• Preview WordGo Before Signing Up
• Log in to WordGo
• Reset my Password
• Create an Account for Personal Study
• Create an Account from an Email Invite

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Your Profile and Settings 10

• Check the App Inbox and Change Notifications
• View or Edit Your Saved Private Notes
• Review your Completed Courses and Past Notes
• Browse the Course Library
• Adjust Your Study Preferences

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Your Daily Study 5

• WordGo Teachings
• Take Private Notes
• View a Past or Future Week's Study
• View Daily Scripture, Questions and Notes
• Study At Your Own Pace

Solo Solutions 6

• Switch Between Personal Studies
• Change Your Solo Study
• Change the Name of your Personal Profile(s)
• Archiving and Restoring a Profile
• Complete your Solo Course & Start Another

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Encouragement 15

• Preparing for a Group Gathering
• Navigating discussion time
• When there's no answer to a deep question
• Handling complaints or behaviour
• Encouraging a positive environment

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Group Guide Solutions 23

• Group Guide Features Overview
• Archiving and Restoring a Group
• Add/Invite Group Members
• Start a Group/Course
• Change your Group's Course

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Group Member Solutions 7

• Leave a Group
• View Group Notes
• Preview Next Week's Gathering Details
• Preview Your Group Gathering Details
• View Group and Private Notes in One Place

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Church Solutions 14

• I'm a Group Guide at my church and need support.
• I'm a Group Member in my church group and need support
• Can I check out the WordGo studies before I create a group, use this in my small group, or share WordGo with my church?
• Which Bible Translation is included in the app?
• Who made WordGo's studies? How can I know they’re theologically sound?

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Frequently Asked 30

• Are printed notes and study questions an option?
• Can I use WordGo on devices other than a smartphone?
• Why do I see different questions than other members of my group?
• Are sample studies available?
• Which version of the Bible is included in the App?

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