We appreciate your generosity and apologize for any issues you encountered while making your donation. If your transaction did not go through or was declined, please try again, ensuring that all fields are correctly completed and that there are no error messages. Double-check that your credit card details, including the expiration date and security code, are entered correctly.
If your charge is declined again, we recommend reaching out to your credit card company to determine the reason.
Should the issue persist, we are here to assist you. Please email donorcare@bsfinternational.org with the following details:
- Device Type (e.g., iPhone, Laptop, MacBook)
- Web Browser (e.g., Safari, Chrome, Edge)
- Payment Method (e.g., PayPal, Credit Card, E-check)
- The Step Where the Error Occurred
- The Exact Error Message Displayed (e.g., PT601 indicates a decline by the credit card company, while other errors may point to missing or incomplete information)
Your support means so much to us, and we appreciate your patience as we work to resolve this issue.