To know when solutions for website defects are implemented, please visit this Support article: BSF Online 3.X Updates



Traditional and Simplified Chinese Translations of the website (Tracker # 18099)  

Our website developers are currently working on fixing the incorrect translations of the website for both Traditional Chinese and Simplified Chinese. Thank you for praying for them as they work! 


Find a Group Filters Missing Options and/or Completely Gray (Tracker # 17825)  

BSF Online users are finding that when they are logged into their accounts, the Find a Group page filters do not work properly. Some filter dropdowns have no options to select while others are completely gray. 

The workaround is to logout of your account when using the Find a Group page (e.g. when looking for a group for a friend, or to switch to a new group).


Second Assistant Online Trainer is missing Blue Halo (Tracker # 15798)  

Second Assistant Online Trainers (AOTs) are missing their “blue halo”, or the blue circle around their profile picture, on the My Training page. Even though this notation for the second AOT is missing, the second AOT will still have access to all of the AOT resources and role capabilities. Thank you for your patience as we are working on getting this fixed! 


Assistant Online Trainers unable to add Online Members to their Online Group Leaders' Groups (Tracker # 14999) 

Assistant Online Trainers (AOTs) are unable to add Online Members to their Online Group Leaders' (OGLs') groups. They do not have the "Add Member" function/button available to them.


In the meantime, have the OGL or OT add the members to the groups.


Website times out for Lecture Podcast (Tracker # 14740)

Users experience a website timeout before they finish listening to the Lecture Podcast completely. 


Please try to download the Lecture to your device to listen to without interruption. Another option is to log back into the website and fast forward to where you were in the Lecture before you were automatically logged out.



General FAQs:


Can’t Login? 

Please try the steps below: 

  1. Ensure your device and browser are at the latest software release 
  2. Login at this direct linkLOGIN  
  3. Try a different Internet browser - for example, if you were using Google Chrome, try Firefox, Microsoft Edge or Safari 
  4. Try a different device 
  5. Try resetting your password; see the Support article linked here: Forgot Password 
  6. Restart your device 
  7. Clear your Internet browser's cache (This forces the browser to utilize the latest website release) 


Not receiving BSF Online emails from bsfinternational.org addresses 

The BSF Online website (https://www.bsfonline.orguses a bsfinternational.org email address to send out system generated emails: bsfonline-admin@bsfinternational.org (a no-reply email)


The BSF Online Support Desk also uses a bsfinternational.org email address to respond to users: bsfonline-support@bsfinternational.org 


Some users are reporting that they are not receiving the system generated emails from the BSF Online website and the BSF Online Support Desk. Please “whitelist” bsfinternational.org or add the bsfinternational email addresses to your contacts as a “safe-senders” to stop your email account from blocking these emails as spam. 


Cannot Join or Start Zoom Meeting 

Whether you use a desktop computer, laptop, tablet or phone to join your weekly discussion group from the Join Meeting or Start Meeting (leaders) button on the BSF Online website -- please disable your pop-up blocker on your Internet browser. The following Support articles can help you with this:


If you use a tablet or phone to join your weekly discussion group from the Join Meeting button on the BSF Online website, make sure you have the Zoom application downloaded to your device.


 

Thank you for persevering and praying with us as we work to resolve these issues, and overcome the obstacles, so that God’s Word goes out!