To know when solutions for website defects are implemented, please visit this Support article: BSF Online 3.X Updates
Online Group Leaders do not receive email notifications of new members (Tracker #23654)
Several Online Group Leaders (OGLs) do not receive email notifications when new members join their groups. Read the FAQ section below, article: "Not receiving BSF Online emails from bsfinternational.org addresses". The workaround: Check the BSF Online website regularly, especially if the group still has the capacity for new members to join.
Online Trainer and Assistant Online Trainer Email Notifications (Tracker # 22080)
OTs and AOTs do not receive emails after an OGL candidate, or a new to the OLM OGL, has already requested to join their OLM, but then changes their mind before going through with the Approval process and selecting a different OLM to join.
The website developers have been notified of these missing notifications; please do your best to work together as Class Staff and be checking your Leaders Management pages and My Training pages to manage your OGLs. We are praying for you!
Update: August 22, 2022 - A large number of incorrect translations of the website were fixed for the Traditional and Simplified Chinese written languages. We acknowledge there are still outstanding translation items that need correction across the website. Thank you for your continued patience as the website developers work to address these.
Our website developers are currently working on fixing the incorrect translations of the website for both Traditional Chinese and Simplified Chinese. Thank you for praying for them as they work!
Find a Group Filters Missing Options and/or Completely Gray (Tracker # 17825)
BSF Online users are finding that when they are logged into their accounts, the Find a Group page filters do not work properly. Some filter dropdowns have no options to select while others are completely gray.
The workaround is to log out of your account when using the Find a Group page (e.g. when looking for a group for a friend, or to switch to a new group).
Can’t Log in or have other errors?
First Try using:
Incognito Mode in Chrome or Private Mode in Safari or Private Browsing in Firefox or InPrivate in Microsoft Edge. This type of private viewing utilizes a temporary folder for history, downloads, cache, and cookies. This data gets deleted when the window is closed thus allowing you to view the latest website updates (cache-cleared browsing) upon launching a new Incognito window.
Another way is to c
You may also try other steps below:
Not receiving BSF Online emails from bsfinternational.org addresses
The BSF Online Support Desk also uses a bsfinternational.org email address to respond to users: email@example.com
Some users are reporting that they are not receiving the system-generated emails from the BSF Online website and the BSF Online Support Desk. Please “whitelist” bsfinternational.org or add the bsfinternational email addresses to your contacts as “safe-senders” to stop your email account from blocking these emails as spam.
Note for Gmail: Please check other inboxes: "Promotions", "Social", and other categories.
Cannot Join or Start Zoom Meeting
Whether you use a desktop computer, laptop, tablet, or phone to join your weekly discussion group from the Join Meeting or Start Meeting (leaders) button on the BSF Online website -- please disable your pop-up blocker on your Internet browser. The following Support articles can help you with this:
If you use a tablet or phone to join your weekly discussion group from the Join Meeting button on the BSF Online website, make sure you have the Zoom application downloaded to your device.
Missing the required fields on the user profile
To have a better experience with the BSF Online website, ensure you complete all the required fields on your profile. Menu > Edit Profile > Required fields: Gender, Age, Country of Residency, City, Time Zone, Country Code of your Mobile Number, Phone number (only number, without dash)