Website Performance 

We apologize for any problems you have experienced with the website performance (e.g., slow in loading, non-responsive). We have provided this information to our website developer. Thank you for your patience and prayers in the meantime. We are praying with you! 


Not receiving BSF Online emails from bsfinternational.org addresses 

The BSF Online website (https://www.bsfonline.orguses a bsfinternational.org email address to send out system generated emails: bsfonline-admin@bsfinternational.org (a no-reply email)


The BSF Online Support Desk also uses a bsfinternational.org email address to respond to users: bsfonline-support@bsfinternational.org 


Some users are reporting that they are not receiving the system generated emails from the BSF Online website and the BSF Online Support Desk. Please “whitelist” bsfinternational.org or add the bsfinternational email addresses to your contacts as a “safe-senders” to stop your email account from blocking these emails as spam. 


Leaders unable to add Member who left group / Member cannot rejoin group 

After some members leave a group and try to rejoin, the members are unable to re-select the previous group and the OGL is unable to re-add them back into the group. While we work to find the solution to this defect, please have the member create a new profile (with a slightly different name e.g. include middle initial or use a nickname; this is to differentiate the two accounts). Then the Online Group Leader should be able to add the member back into the group using the new account. 

 

Leaders unable to Edit Attendance 

Some leaders have found they are unable to edit the attendance records for some of their members. Please submit a Support Desk ticket including screenshots and detailed information regarding the specific members. In the meantime, please keep a personal record of your members' attendance and encourage members to join the meeting from the 'My Group' page. Attendance is not being captured when members join from the 'My Lesson' nor 'My Calendar' pages.  


Cannot Join or Start Zoom Meeting 

Whether you use a desktop computer, laptop, tablet or phone to join your weekly discussion group from the Join Meeting or Start Meeting (leaders) button on the BSF Online website -- please disable your pop-up blocker on your Internet browser. The following Support articles can help you with this:


If you use a tablet or phone to join your weekly discussion group from the Join Meeting button on the BSF Online website, make sure you have the Zoom application downloaded to your device.


Leaders, see additional Zoom information in the next two sections below.


Leaders’ Zoom Meeting Problems 

Please make sure you do not create your weekly meeting in zoom.us. Your meeting should be generated by the BSF Online website. The meeting is created in zoom.us when you press 'Save Changes' on your My Group Settings page (or Leaders Meeting Settings page for OLMs) on https://www.bsfonline.org. 

 

Start Meeting ‘Broken’: If your Start Meeting button was working and is now ‘broken’, select ‘Save Changes’ on your My Group Settings or your Leaders Meeting Settings page (no changes are necessary) and this should restore your Start Meeting button. Please also make sure that your pop ups are enabled as noted in the section above. 


Leaders' Zoom Password Reset Problems 

Some leaders are having trouble resetting their passwords on their BSF Online Zoom accounts. Here are a couple of workarounds in the meantime:  

  1. If you use a Gmail email address for your BSF Online account, login with the ‘Gmail login option. 
  2. If you have a Facebook account associated with the email that you use for BSF Online, login with the ‘Facebook login option. 
  3. Otherwise, you need to contact Zoom Support to get your password reset: Zoom Support 


Delete/Remove BSF Online Account 

Currently we do not have the capability to remove accounts from the BSF Online website. We will take note of your request and will delete your account as soon as we are able. Thank you for your understanding.  


 

Thank you for persevering and praying with us as we work to resolve these issues, and overcome the obstacles, so that God’s Word goes out!