To know when solutions for website defects are implemented, please visit this Support article: BSF Online 3.X Updates
OGL application approval issue (Tracker 167167, ADO 12191)
Several OTs have reported that when approving an OGL application, the responses on the Affirmation of Leader Qualifications screen display "No" instead of "Yes." If you encounter this issue, please continue to submit a ticket to Member Support. The workaround is to verify the responses verbally with the OGL candidate and document their confirmation in the interview notes.
Toronto time zone resets to Bahamas time zone (Tracker 57392, ADO 12127)
BSF Online users reported that when they update their time zone to Toronto, it automatically resets to Bahamas. The workaround is to select and save Bahamas, as it shares the same Eastern time zone as Toronto and will not impact meeting times.
When starting the Online meetings, the Host/ leaders' names show as "prod.xxxxx@isv.mybsf.org" (Tracker 53973, ADO 30781)
Several OTs, OGLs reported that when they start Online meetings, their names are not populated accordingly. The workaround is to rename yourself every time after starting the meeting. To rename: First, click the "Participants" icon in the Zoom toolbar. Second, hover your cursor over your name and click "More" and choose "Rename". Third, enter your name and click "Rename" to save it for that meeting.
BSF Online roles:
OM: Online Member, OGM: Online Group Member
OGL: Online Group Leader, AOT: Assistant Online Trainer, OT: Online Trainer
OAP: Online Area Personnel, ORD: Online Regional Director
General FAQs:
After a new BSF Online release, we recommend that members and leaders perform a “hard refresh” if they are unable to see the latest changes.
Steps to perform a hard refresh:
1. Log in to BSF Online website
2. Press:
- Ctrl + F5 (Windows), or
- Command + Shift + R (Mac)
If the steps above do not resolve the issue, please follow the steps below.
Incognito Mode in Chrome or Private Mode in Safari or Private Browsing in Firefox or InPrivate in Microsoft Edge. This type of private viewing utilizes a temporary folder for history, downloads, cache, and cookies. This data gets deleted when the window is closed thus allowing you to view the latest website updates (cache-cleared browsing) upon launching a new Incognito window.
Last Resort:
Another way is to clear your Internet browser's cache. This forces the browser to utilize the latest website release.
Clear Cache for a Specific Website
You may also try other steps below:
- Ensure your device and browser are at the latest software release Support article: What browser and OS versions does bsfonline.org support?
- Try a different Internet browser - for example, if you were using Google Chrome, try Microsoft Edge, Safari or Firefox
- Try a different device (computer, phone, tablet)
- Try resetting your password; see the Support article: Forgot Password
- Restart your device
If you have an issue and your device (PC/Mac/Mobile) is "older", please check to see if the browser (Chrome, Firefox, Edge, Safari, etc.) could be updated and, if not, the assumption would be browser support on that device is causing the issue.
Cannot Join or Start Zoom Meeting
Whether you use a desktop computer, laptop, tablet, or phone to join your weekly discussion group from the Join Meeting or Start Meeting (leaders) button on the BSF Online website -- please disable your pop-up blocker on your Internet browser. The following Support articles can help you with this:
When you join your weekly discussion group from the Join Meeting button on the BSF Online website, you may join using your device's web browser. Having a Zoom account or the Zoom application installed on your device is optional.
If you have Zoom installed and are having issues, please make sure to update your zoom client/application and then try again*
Updating Zoom to the Latest Version
Zoom update notification: Users who are running an end-of-life version after May 4, 2024, will be logged out of their Zoom Client (Desktop, Mobile, and VDI) or not be able to join meetings via the Zoom Client until they update.
Not receiving BSF Online emails from bsfinternational.org addresses
The BSF Online website (https://www.bsfonline.org) uses a bsfinternational.org email address to send out system-generated emails: bsfonline-admin@bsfinternational.org (a no-reply email)
The BSF Online Support Desk also uses a bsfinternational.org email address to respond to users: bsfonline-support@bsfinternational.org
Some users are reporting that they are not receiving the system-generated emails from the BSF Online website and the BSF Online Support Desk. Please “whitelist” bsfinternational.org or add the bsfinternational email addresses to your contacts as “safe-senders” to stop your email account from blocking these emails as spam.
Please check other inboxes and categories ("Promotions", "Social") and email folders, including spam/junk.
Missing the required fields on the user profile
To have a better experience with the BSF Online website, ensure you complete all the required fields on your profile. Menu > Edit Profile > Required fields: Gender, Age, Country of Residency, City, Time Zone, Country Code of your Mobile Number, Phone number (only number, without any special characters). No special characters in user profile is recommended.