To know when solutions for website defects are implemented, please visit this Support article: BSF Online 3.X Updates
OGL does not receive email notifications when a new member join (Tracker# 68643, ADO# 31668)
Several OGLs reported that they received no email notification when a new member joined their group. The workaround is to check the BSF Online website regularly especially if the group is still accepting new members.
Attendance missing the checkmarks (Tracker# 68444, ADO# 31646)
Several OTs, AOTs, OGLs reported that their attendance is missing the checkmarks. The workaround is to record the attendance manually until we are able to resolve the issue.
When starting the Online meetings, the leaders' names show as "[email protected]" (Tracker #53973, ADO #30781)
Several OGLs reported that when they start Online meetings, their names are not populated accordingly. The workaround is to rename yourself every time after starting the meeting. To rename: First, click the "Participants" icon in the Zoom toolbar. Second, hover your cursor over your name and click "More" and choose "Rename". Third, enter your name and click "Rename" to save it for that meeting.
An error occurred when clicking the link on the alerts (the bell icon) (Tracker #53589, ADO #31218)
Several members and leaders reported that they saw an error message when clicking the link on the bell alerts. The workaround is to find the document in the Helps & Resources > Resource Library.
OGM/OGL cannot view members' profiles or add/invite on the My Group page when using Firefox browser (Tracker#52310, ADO #31219)
Several OGLs and OGMs reported that they clicking the arrow under a group member's profile on the My Group page, the links overlap the profile picture and cannot be read or used. They cannot use the add/invite button either.
The workaround is to use Chrome, Edge, or Safari browser.
Online Group Leaders receiving members past capacity (Tracker # 20005, ADO #30912)
Several OGLs have received members into their Online Groups which causes the group to exceed their designated capacity. If this happens to you, please report the issue to the Support Team through the Need help? widget, and graciously welcome the new member(s) to your group. You may also change your group to 'Private' under the My Group Settings page to ensure your group is closed moving forward.
Find a Group Filters Missing Options and/or Completely Gray (Tracker # 17825, ADO #17188)
BSF Online users are finding that when they are logged into their accounts, the Find a Group page filters do not work properly. Some filter dropdowns have no options to select while others are completely gray.
The workaround is to log out of your account when using the Find a Group page (e.g. when looking for a group for a friend, or to switch to a new group).
BSF Online roles:
OM: Online Member, OGM: Online Group Member
OGL: Online Group Leader, AOT: Assistant Online Trainer, OT: Online Trainer
OAP: Online Area Personnel, ORD: Online Reginal Director
General FAQs:
Can’t Log In or have other errors?
First Try using:
Incognito Mode in Chrome or Private Mode in Safari or Private Browsing in Firefox or InPrivate in Microsoft Edge. This type of private viewing utilizes a temporary folder for history, downloads, cache, and cookies. This data gets deleted when the window is closed thus allowing you to view the latest website updates (cache-cleared browsing) upon launching a new Incognito window.
Last Resort:
Another way is to clear your Internet browser's cache. This forces the browser to utilize the latest website release.
Clear Cache for a Specific Website
You may also try other steps below:
- Ensure your device and browser are at the latest software release Support article: What browser and OS versions does bsfonline.org support?
- Login at this direct link: LOGIN
- Try a different Internet browser - for example, if you were using Google Chrome, try Microsoft Edge, Safari or Firefox
- Try a different device (computer, phone, tablet)
- Try resetting your password; see the Support article: Forgot Password
- Restart your device
If you have an issue and your device (PC/Mac/Mobile) is "older", please check to see if the browser (Chrome, Firefox, Edge, Safari, etc.) could be updated and, if not, the assumption would be browser support on that device is causing the issue.
Cannot Join or Start Zoom Meeting
Whether you use a desktop computer, laptop, tablet, or phone to join your weekly discussion group from the Join Meeting or Start Meeting (leaders) button on the BSF Online website -- please disable your pop-up blocker on your Internet browser. The following Support articles can help you with this:
If you use a tablet or phone to join your weekly discussion group from the Join Meeting button on the BSF Online website, make sure you have the Zoom application downloaded to your device.
For issues with Zoom, please make sure to update your Zoom client/application and then try again.
Updating Zoom to the Latest Version
Zoom update notification: Users who are running an end-of-life version after May 4, 2024, will be logged out of their Zoom Client (Desktop, Mobile, and VDI) or not be able to join meetings via the Zoom Client until they update.
Not receiving BSF Online emails from bsfinternational.org addresses
The BSF Online website (https://www.bsfonline.org) uses a bsfinternational.org email address to send out system-generated emails: [email protected] (a no-reply email)
The BSF Online Support Desk also uses a bsfinternational.org email address to respond to users: [email protected]
Some users are reporting that they are not receiving the system-generated emails from the BSF Online website and the BSF Online Support Desk. Please “whitelist” bsfinternational.org or add the bsfinternational email addresses to your contacts as “safe-senders” to stop your email account from blocking these emails as spam.
Please check other inboxes and categories ("Promotions", "Social") and email folders, including spam/junk.
Missing the required fields on the user profile
To have a better experience with the BSF Online website, ensure you complete all the required fields on your profile. Menu > Edit Profile > Required fields: Gender, Age, Country of Residency, City, Time Zone, Country Code of your Mobile Number, Phone number (only number, without dash)